About Us
What is Liquor Hub DIANI?
Liquor Hub DIANI is an online marketplace that gives you a wide variety of drinks/items and related accessories which can be shopped from the comfort of your house, office or eve on transit. Drinks.Items bought are delivered at your doorstep or picked up at our physical store in Diani, Mombasa – Kenya.
Where are we located?
Liquor Hub DIANI physical store is in Diani, Mombasa – Kenya.
Orders
When do I receive my order(s)?
When placing the order(s), you’ll have it delivered to your doorstep within 24hrs of placing it. After the order has been placed, the same delivery duration will also be stated on the order confirmation email.
When will I receive the invoice for my order?
When you have paid for the order, you will automatically receive an invoice for your order in your email. Alternatively, when you log into your account on our website you can see your orders and download the invoice against each order.
Payments & Security
What payments options do you accepts?
Currently, we accept; M-pesa, Debit & Credit Card payments on our online store. At the physical store, all the above are accepted in addition to cash.
How secure is our payment platform?
We take with utmost caution to satisfy our customers trust in their information and money. Our payment service providers are PCI DSS Level 1 complaint and our whole website pages use SSL validation with 256-bit encryption standard.
Return & Refund Policy
What can i do if i need a refund or to return a drink/item?
Please find all the details on the return and refunds policy here. You can contact us on our various channels listed in the next segment (6) should you need any clarification.
How secure is our payment platform?
We take with utmost caution to satisfy our customers trust in their information and money. Our payment service providers are PCI DSS Level 1 complaint and our whole website pages use SSL validation with 256-bit encryption standard.
Contacts
How can i contact LiquorHub DIANI if i have any issues?
You can call us via: +254 768 668 668 or email us via: drinks@liquorhub.co.ke.
Also, feel free to reach us via our social media pages.
